Privacy policy
1. Personal Information We Collect
"Personal information" refers to data that can identify or be reasonably linked to you. We may collect the following:
Contact details: Name, billing and shipping addresses, phone number, email.
Financial information: Credit/debit card and account numbers, payment details, transaction details. We do not store payment card information on our servers; all payments are securely processed via Paysera.
Account information: Username, password, security questions, preferences.
Transaction information: Items viewed, added to cart/wishlist, purchased, returned, exchanged, or canceled.
Communications: Information included in messages or customer support inquiries.
Device and usage data: IP address, browser type, device information, cookies, and interaction data with the website.
2. How We Collect Information
- Directly from you: Account creation, orders, messages, surveys.
- Automatically: Through website usage, cookies, analytics.
- From service providers: Apps, payment processors, shipping, marketing tools.
- From partners or third parties as permitted or required by law.
3. How We Use Your Information
We use your information to:
Provide, manage, and improve our Services (including processing orders, returns, and exchanges).
Personalize your shopping experience and remember preferences.
Communicate about orders, customer support, and marketing (if opted-in).
Ensure security, prevent fraud, and comply with legal obligations.
Respond to legal requests or enforce our policies.
4. Sharing Your Information
We may share your personal information with:
Shopify, vendors, and third-party service providers (payment processing, shipping, IT, analytics, customer support).
Marketing partners for promotions, targeted advertising, and personalized recommendations.
Affiliates or corporate group companies.
Legal authorities as required by law or for fraud prevention.
In the event of business transactions such as mergers, acquisitions, or bankruptcy.
5. Cookies and Tracking
Our website uses cookies and similar technologies to:
Improve website functionality and performance
Track user behavior and preferences
Provide personalized advertising (if opted-in)
You can manage cookies through your browser settings. Blocking cookies may limit certain website functionalities.
6. Data Retention
Personal information related to orders is retained as long as necessary to fulfill orders, comply with legal obligations, and enforce contracts.
Marketing data is retained until you unsubscribe.
Payment card information is never stored on our servers.
7. Your Rights
Depending on your location, you may have the right to:
Access, correct, or delete personal information.
Receive a copy of your data or request portability.
Opt-out of marketing communications.
Withdraw consent where applicable.
Restrict or object to certain processing activities.
To exercise these rights, contact us at: lancoly.clothes@gmail.com.
8. Security
We implement appropriate technical and organizational measures to protect personal information. No method of data transmission over the Internet is 100% secure; please use caution when sharing sensitive data.
9. Children’s Privacy
Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from children.
10. International Transfers
Your personal data may be transferred, stored, or processed outside your country of residence. Where applicable, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updated versions will be posted on this website with the new “Last updated” date.
12. Contact Information
For questions, concerns, or to exercise your rights, contact us at:
Email: lancoly.clothes@gmail.com