Refund policy

1. Overview

At Lancoly, we aim to ensure that every customer is fully satisfied with their purchase. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds may be requested.

2. Eligibility

This policy applies to all orders placed through our official website and delivered to the regions we serve. The policy is intended for individual customers (consumers), not for wholesale or bulk purchases unless otherwise agreed.

3. Return & Refund Window

Customers have 14 days from the date of delivery to request a return or refund.

After the 14-days period ends, we can no longer accept return requests unless the item is proven to be defective or damaged upon arrival.

4. Conditions for Accepted Returns

Returned items must meet the following criteria:

The product must be unused, undamaged, and in its original condition.

The product must include all original tags, labels, packaging, and accessories.

Proof of purchase (order confirmation or receipt) must be provided.

We do not accept returns for:

Items that show signs of use or wear

Items without original tags or packaging

Customized or personalized products

Items damaged due to customer misuse or improper handling

5. How to Request a Return or Refund

To initiate a return, please follow these steps:

Contact us via email at lancoly.clothes@gmail.com with the subject line “Return/Refund Request” within 14 days of receiving your order.

Include the following details in your email:

Order number

Full name
Date of delivery
Product name
Reason for return
Photos of the product and packaging (if applicable)

Once your request is reviewed and approved, we will send you detailed instructions on how and where to return the item.

The returned item must be shipped back within 7 days from the approval date.

Return shipping costs may be covered by the customer unless the return is due to our error (wrong item, defective product, etc.).

6. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued using the same payment method used for the original transaction (unless otherwise agreed).

Please allow up to 14 business days for the refund to be fully processed after the return has been received.

Shipping fees are non-refundable, except in cases where the error originated from us.

7. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item:

Provide photos of the issue so we can assess the situation promptly.

If the issue is confirmed, we will offer:

A replacement product (if available),

A full refund, or

A partial refund/discount, depending on your preference and availability.

In cases of confirmed defects or order errors, all return shipping costs are covered by us.

8. Exceptions & Special Conditions

Items purchased during promotions, sales, or clearance events may have limited return eligibility; such conditions will always be clearly stated at checkout.

Lancoly reserves the right to decline a return if the item does not meet the required conditions upon inspection.

Returns from bulk or business orders are not accepted unless previously agreed upon in writing.

9. Contact Information

For any questions, concerns, or to submit a return/refund request, please contact us at:

Email: lancoly.clothes@gmail.com
Response Time: 24–48 business hours

10. Policy Updates

Lancoly reserves the right to update or modify this policy at any time. Any changes will be posted on this page and will apply to orders placed after the updated date.

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