Terms of service

Terms of Service – Lancoly

Last updated: December 3, 2025

Welcome to Lancoly! These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”). By using our Services, you agree to these Terms. Please read them carefully.

1. Business Information

2. Payment Methods

We accept all major payment methods (credit/debit cards, bank transfers, and e-wallets).

All payments are processed securely through a trusted payment processor.

Lancoly does not store your payment card information on our servers.

3. Orders and Shipping

We ship internationally.

Estimated delivery time: 1–2 weeks depending on location.

Shipping costs are calculated at checkout.

Lancoly is not responsible for delays caused by customs, carrier errors, or natural events beyond our control.

4. Return & Refund Policy

All returns and refunds are governed by our Return & Refund Policy.

Customers are responsible for return shipping unless the return is due to an error on our part.

5. Product Information and Intellectual Property

All content on the Lancoly website—including images, logos, text, graphics, and designs is owned by Lancoly or used with permission.

You may not copy, reproduce, or use our intellectual property without prior written consent.

All product descriptions are accurate to the best of our knowledge, but minor variations may occur.

6. Disclaimer and Limitation of Liability

Lancoly strives to provide accurate product information and timely shipping.

We are not liable for any indirect, incidental, or consequential damages resulting from your use of our Services or products.

Lancoly is not responsible for lost or delayed shipments caused by carriers, customs, or other third parties.

By purchasing, you accept that all risks related to product use are yours.

7. User Conduct

You agree to use our Services lawfully and not to:

  • Misuse the website or interfere with other users
  • Submit false, misleading, or fraudulent information
  • Violate any intellectual property or legal rights

8. Changes to the Terms

Lancoly reserves the right to update or modify these Terms at any time.

Updated versions will be posted on this page with the new “Last updated” date.

Your continued use of the Services after changes constitutes acceptance of the updated Terms.

9. Governing Law

These Terms are governed by the laws of Kosovo.

Any disputes arising from these Terms or your use of our Services shall be resolved in the competent courts of Kosovo.

10. Contact Information

For questions, concerns, or issues regarding these Terms or our Services, contact us at:
Email: lancoly.clothes@gmail.com
Location:Kosovë