Shipping policy
Shipping Policy – Lancoly
Last updated: December 3, 2025
This Shipping Policy (“Policy”) explains how Lancoly handles the processing, shipping, and delivery of orders placed through our website. By placing an order with us, you agree to this Policy.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped on weekends or public holidays.
You will receive a confirmation email once your order has been processed.
2. Shipping Methods and Delivery Times
We offer international shipping.
Estimated delivery time: 1–2 weeks, depending on your location.
Delivery times are estimates and may vary due to customs processing, carrier delays, or other unforeseen circumstances.
3. Shipping Costs
Shipping costs are calculated at checkout based on the delivery address, weight, and size of your order.
Customers are responsible for paying all shipping fees unless otherwise stated in promotional offers or return situations.
4. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or fees levied by the destination country.
Lancoly is not responsible for any additional charges incurred during customs processing.
It is the customer’s responsibility to check local import regulations and fees.
5. Shipping Issues and Lost Packages
Lancoly is not responsible for delays or lost packages caused by carriers, customs, or natural events beyond our control.
If your order does not arrive within the expected timeframe, please contact us at lancoly.clothes@gmail.com with your order number and details.
We will investigate and, if confirmed, provide solutions according to our Return & Refund Policy.
6. Changes to Shipping Information
Please ensure your shipping address is accurate at the time of purchase.
We cannot guarantee changes to the shipping address after an order is placed.
If you notice an error, contact us immediately at lancoly.clothes@gmail.com.
7. Contact Information
For questions, concerns, or special requests regarding shipping, please contact us at:
Email: lancoly.clothes@gmail.com
Location: Ferizaj, Kosovo